In the world of e-commerce, refunds are a necessary aspect of customer service. While no business wants to see customers dissatisfied with their products or services, offering an efficient and hassle-free refund process can enhance customer trust and satisfaction.
In today’s digital age, transferring funds has never been easier, with multiple payment methods available, including bank transfers, credit cards, and online payment services. One popular method is the SEPA Direct Debit, which offers a convenient and secure way to make recurring payments. In this blog, we’ll explore what SEPA Direct Debit is, how it works, and how to create a mandate.
The advent of technology has brought about a revolution in the world of finance, making it easier for people to carry out transactions in a more secure and convenient manner. One such innovation is the digital wallet, which has gained immense popularity in recent years.
Payment methods have come a long way over the years, especially in Europe, where digital payments have become increasingly popular. With the rise of online shopping and the pandemic-induced shift toward e-commerce, it has become crucial for businesses to offer a variety of payment options to their customers.
As online shopping becomes increasingly popular, payment methods have become essential to the e-commerce industry. In Belgium, Bancontact is the top payment method used both in-person and online, with over 17.4 million Bancontact cards in circulation, surpassing the number of Belgians.
Card-on-file (CoF) is a popular way of storing credit or debit card details to make recurring purchases easier and faster for customers. It is commonly used for subscription services and online marketplaces. While this method stores actual card information, tokenization replaces it with a unique token, making it a more secure way of storing payment details and reducing the risk of data breaches.
Chargeback allows cardholders to claim a refund from their card issuer (within set criteria and a specific timeframe). It’s given consumers decades of protection but spawned friendly fraud, especially in cardholder, not present (CNP) digital and mobile channels. 70% of all credit card fraud is through false disputes, and friendly fraud is increasing by over […]
Meet and get to know the professional and committed members of the TrustPay high-performance team.
We interviewed Kristína, Sales & Account Manager for the local market.
Faster, simpler, user-friendlier – that’s the future of authentication. People have on average 25 different accounts and use approximately 5 different passwords. If one-third of online purchases are abandoned due to forgotten passwords, what would that mean to your bottom line? The payments are finally on their way to becoming passwordless.
Depending on the location, people have various customs of paying online. Some prefer buying online with credit cards, and others use local payment methods. Offer your customers an optimal mix of them with TrustPay. Besides various options from our portfolio, we can provide you with the most popular payment method in the Netherlands: iDEAL.
Meet and get to know the professional and committed members of the TrustPay high-performance team in a new format on our blog.
We interviewed charming Miroslava Lipková, a detail-oriented Director of Operations and Quality Assurance.
One of the best ways to customize your online checkouts is using local alternative payments. In Europe’s mature markets, they’re a sure-fire way of appealing to millions of consumers especially those that are looking for safer and more convenient ways to buy online.
The boost in online sales during COVID has come with a dark underside. Both friendly and deliberate fraud has risen during the lockdown, leading to lost revenue and higher chargebacks. Walking the tightrope between managing risk and conversion optimisation is now a major headache for online retailers.
Customers demand speed and convenience from their shopping experience. The standards set by the likes of Amazon are becoming the expected norm, and merchants need to ensure their customer experience is slick to make sure they consistently convert customers and keep them coming back for more.
Across Europe, COVID lockdowns and social distancing have created a retail environment where e-commerce has thrived. All demographics, across all retail sectors, are now choosing to buy online and it’s likely that behavioural changes will stick, long after the pandemic has abated.