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TrustPay announces new partnership with MuchBetter

Computer users and programmers have become so accustomed to using Windows…

TrustPay announces new partnership with MuchBetter

Computer users and programmers have become so accustomed to using Windows…

TrustPay announces new partnership with MuchBetter

Computer users and programmers have become so accustomed to using Windows…

24. February 2021

Can I adjust the payment page with our logo and corporate colors?

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author: TrustPay
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Yes, our payment page can be fully modified including the branding options.

Yes, our payment page can be fully modified including the branding options.

24. February 2021

Is there any back office system I can access?

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author: TrustPay
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Yes, we offer real time transactions´ monitoring options along with online details about chargebacks documentation. You can also access refunds option online.

Yes, we offer real time transactions´ monitoring options along with online details about chargebacks documentation. You can also access refunds option online.

24. February 2021

Do you provide regular reporting?

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author: TrustPay
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Yes, we are sending the card settlement reports, monthly statements, rolling reserve balances, fraud and chargeback reports via email.

Yes, we are sending the card settlement reports, monthly statements, rolling reserve balances, fraud and chargeback reports via email.

24. February 2021

Do I need to open a settlement account with you?

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author: TrustPay
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You have such an option to cover all your needs, but it is not a must, we are able to settle the funds to the external accounts as well.

You have such an option to cover all your needs, but it is not a must, we are able to settle the funds to the external accounts as well.

24. February 2021

Do I have to keep some deposit amount with you?

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author: TrustPay
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The risk conditions are being agreed individually, however, we are usually applying either rolling reserves or guarantee deposit structure.

The risk conditions are being agreed individually, however, we are usually applying either rolling reserves or guarantee deposit structure.

24. February 2021

How often do you settle the transactions?

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author: TrustPay
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Usually once a week, however, the payout plan can be tailored to your specific needs.

Usually once a week, however, the payout plan can be tailored to your specific needs.

24. February 2021

Do you support 3DS authentication?

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author: TrustPay
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Yes, we are able to cover the most up to date 3ds 2.0, which is fully compliant with SCA mandate.

Yes, we are able to cover the most up to date 3ds 2.0, which is fully compliant with SCA mandate.

24. February 2021

Are there any processing limits applied?

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author: TrustPay
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Each case is considered based on its individual business needs. Please, contact us to get a quote.

Each case is considered based on its individual business needs. Please, contact us to get a quote.

24. February 2021

What countries are available in terms of merchants´ incorporation and processsing?

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author: TrustPay
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We can board the merchants based within EEA and process the card payments from the costumers accross the world.

We can board the merchants based within EEA and process the card payments from the costumers accross the world.

24. February 2021

Which cards do you support?

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author: TrustPay
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We cover all VISA, MasterCard and co-branded card types.

We cover all VISA, MasterCard and co-branded card types.

19. January 2021

Is TrustPay gateway safe?

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author: TrustPay
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TrustPay is regulated by the National Bank of Slovakia and is a member of VISA, MasterCard and UnionPay. Payment operations are processed on secured certified platforms meeting the highest PCI DSS safety standards. Neither the merchant nor TrustPay has access to the sensitive data of customers (e.g. credit card number, CVV code, account details, access […]

TrustPay is regulated by the National Bank of Slovakia and is a member of VISA, MasterCard and UnionPay. Payment operations are processed on secured certified platforms meeting the highest PCI DSS safety standards.

Neither the merchant nor TrustPay has access to the sensitive data of customers (e.g. credit card number, CVV code, account details, access data, etc.).

19. January 2021

How shall I know that I have received a payment via TrustPay?

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author: TrustPay
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TrustPay will, without delay, notify you of each incoming payment credited to your account. Such notification will be sent directly to your system and/or via email.

TrustPay will, without delay, notify you of each incoming payment credited to your account. Such notification will be sent directly to your system and/or via email.

19. January 2021

Can I also accept payments from abroad?

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author: TrustPay
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Yes, you can. Payments from payers can be accepted from all over the world.

Yes, you can. Payments from payers can be accepted from all over the world.

19. January 2021

What fees are charged by TrustPay?

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author: TrustPay
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TrustPay charges the fees for incoming payments as agreed in the relevant agreement, i.e. on an individual basis. The fees for outgoing payments and other services are set in Price list.

TrustPay charges the fees for incoming payments as agreed in the relevant agreement, i.e. on an individual basis. The fees for outgoing payments and other services are set in Price list.

19. January 2021

How much time is needed for integration? When can I start accepting payments?

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author: TrustPay
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As soon as the gateway has been fully integrated, you can start accepting payments from your customers. The integration process usually takes 3 to 7 working days.

As soon as the gateway has been fully integrated, you can start accepting payments from your customers. The integration process usually takes 3 to 7 working days.

19. January 2021

How does TrustPay Gateway work? Can I test it somewhere?

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author: TrustPay
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You can test TrustPay Gateway at: https://www.devweb.trustpay.eu/demoshop/. If you select a payment option, you will be redirected to TrustPay Gateway, where you can see the entire payment process from the view of a payer. During the integration process, you can create an access to the test environment.

You can test TrustPay Gateway at: https://www.devweb.trustpay.eu/demoshop/. If you select a payment option, you will be redirected to TrustPay Gateway, where you can see the entire payment process from the view of a payer.

During the integration process, you can create an access to the test environment.

18. January 2021

Which card types do you support?

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author: TrustPay
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VISA, MasterCard, Maestro as well as any co-branded cards. Bancontact will be supported soon.

VISA, MasterCard, Maestro as well as any co-branded cards. Bancontact will be supported soon.